Avaya Intelligent Customer Routing lets businesses capitalize on the next competitive differentiator: the Customer Experience. Avaya has unified self- and assisted- service into a single smart call routing solution that dynamically manages available media and IT resources while enabling a personalized high-value service from start to finish.
Customers are greeted intelligently based on business insights. While customers are waiting for live agents, Intelligent Customer Routing can present personalized up-sell or cross-sell messages, call-back options, and even opt-in services to proactively notify customers of transaction status—for example, billing and appointment reminders.
Leveraging the power of SIP, Intelligent Customer Routing lets customers connect with agents and subject experts anywhere in the enterprise.