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Products
Contact Centers :
Reporting and Analytics
Interaction Management
Reporting and Analytics
Self Service
Results Display
Product
Call Management System
Designed for businesses with complex contact-center operations and high call volume, Call Management System is a database, administration, and reporting application to help businesses identify operational issues and take immediate action to solve them.
Product
IQ
The IQ contact center reporting and analytics platform consolidates real-time data from Avaya customer service solutions and enterprise business resources, to deliver insights into both customer and agent activity.
Product
Operational Analyst
The Operational Analyst software environment allows multi-channel contact centers to analyze performance data—both real-time and historical information—across multiple sites and vendor platforms.
Product
Workforce Optimization
Workforce Optimization helps businesses balance efficiency and effectiveness by using the contact center strategically. This analytics-driven offering lets users capture, analyze, and act on information to improve workforce performance and customer service processes.