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Today I want to highlight a new profile article from Forbes Magazine that has very recently hit the web, ... More
I'm turning today's blog over to my colleague Allan MacGowan for a discussion on communications-enabled business processes or CEBP. Allan is a Senior Marketing Manager... More
I noticed a few weeks ago that the iPhone application for Facebook lets me access Facebook Places. ... More
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This on-demand webinar discusses mass notification solutions, different uses and considerations for solution selection.
This webinar will provide guidance that helps you determine the ROI of standardizing on a centralized communications platform, providing a firm foundation for your next steps toward greater modernization, efficiency and business value.
Your business communications infrastructure may not have been modernized or updated in some time, so nothing you’ve heard has moved you to “fix what ain’t broke.” What you may not know is that your out-of-date infrastructure is a ticking time bomb because legacy systems that could be limiting your company’s ability to communicate, collaborate, and care for customers may be outmoded by next-generation platforms.
This 60-minute session focuses on the value of maintenance from Avaya and our partners. In this webinar, we cover the proof points, metrics, industry accolades and on specific customer value that custmers get from an Avaya maintenance contract, as demonstrated by our new While You Were Sleeping 2.0 reports. If you would like to learn more, please contact your Service Account Manager, partner, or call us at 1-866-AVAYA-55, promo code 0955.
Join us as we unveil the latest game-changing Avaya products, solutions and services. On July 20, Avaya will unveil its broadest and deepest line of new collaboration and contact center tools ever, and you are cordially invited to be among the first to see it via a very special one-hour virtual event. Speakers include: Kevin Kennedy, President & Chief Executive Officer, Avaya; David Downing, Vice President & General Manager, Avaya Unified Communications; Joel Hackney, Senior Vice President & President, Avaya Sales and Marketing and Field Operations; Anthony Bartolo, Vice President & General Manager, Avaya Contact Center Solutions; Jorge Blanco, Vice President Product Marketing, Avaya Contact Center Solutions; and Drew Kraus, Research Vice President, Gartner
Changes in customer expectations, new communications media and advances in technology are drastically changing the way customers interact with your contact center. With the customer in charge, evaluating interactions from their point-of-view is the first step towards a next-generation contact center. Gain exclusive market insight as leading industry analyst firm IDC uncovers best practices for transforming your contact center from an internally focused cost center into a customer facing competitive differentiator. Join us for this LIVE virtual event: Learn key trends in customer experience expectations across varying demographics and what that means to your contact center.Understand how to transition your contact center from a metrics view to a more customer-centric view to drive loyalty and revenue. Learn valuable customer perspectives across vertical segments on the best-in-class approach for services and product industries. Register now!
Your business has different communications needs. Learn how businesses like yours addressed these unique needs and improved their bottom line.You will hear IDC Analyst Jonathan Edwards discuss PROVEN bottom line gains realized by businesses of all sizes in numerous industry verticals who have modernized their communications infrastructures. Structural and operational differences between the businesses are examined to assess who found communications solutions that fit their business best.In this webinar, you will also learn:Proven change management and migration strategies to avoid disruption to business Achieved CEO/CIO/CFO, practitioner, administrator and end-user benefits How to establish an agile communications foundation for future investments
Join us September 20 - 22, 2010 for the Avaya Predictive Dialer User Group Training Summit & Vendor Expo, being held at the Suncoast Hotel & Casino in exciting Las Vegas, Nevada. This year we have continued the focus on outbound customer care productivity, utilization, reporting mixed with a host of ancillary product offerings and opportunities. The summit will feature “how to” sessions as well as self-help sessions. Meet new key vendor partners offering award-winning solutions to make your call center even more successful. We hope you will invest your time to get the most out of your system to increase your customer contacts effectively and efficiently. For the full agenda, visit our website!
Consumers are under stress and that’s seriously stressing collections operations. More and more accounts are rolling from current to late, from early-stage collections to late-stage collections. All told, the number of delinquencies has doubled in the past two years, a trend that threatens the profitability and viability of some financial institutions. It’s vital for these firms to stop the bleeding and find ways to improve their collections operations—such as tapping the power of multichannel communications. Effective collections not only prevent defaults and foreclosures, they help keep customers worth keeping for the long-term health of the company. In this webinar, you'll learn the following: Emerging consumer and communication trends that influence the success of collection practices.Best practices to acquire, retain, and collect from customers to maximize your investments in servicing.How to use multichannel communications technologies and services to reach your business goals and empower your staff to be more productive—all while saving money. How a $5B Credit Union reduced their 1-60 day bucket delinquencies by 19%. Speakers: Kevin Reilly , Global Managing Director for Financial Services, Avaya Charles Hall , Managing Principal for Financial Services, Avaya
The Community of Avaya Users is an independent online forum where you can share, chat, network, post questions and answers, and find out where to get more information around Avaya products, services, and solutions.
Our strategic relationship with this group of our best customers helps us sustain a vital, two-way flow of information that is vital to our providing the finest communications solutions.
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